SIYLI Engagement Manager

  • Search Inside Yourself Leadership Institute
  • San Francisco, CA
  • Aug 23, 2018
Full time Non-profit-Social Services

Job Description

The Engagement Manager position is responsible for developing long-term relationships with SIYLI customers to bring the Search Inside Yourself program to organizations to support people to manage stress, enhance well-being, and improve collaboration and leadership. This role will have revenue/margin responsibilities based on inbound requests from potential clients, and will also assess outbound opportunities.

Responsibilities:

  • Develops and maintains relationships with SIYLI clients
  • Qualifies and responds to a variety of  inbound sales leads from around the world and across all business sectors
  • Prospects and builds a pipeline of new clients from website inquires, public program attendees, conferences and other channels
  • Builds strong relationships with prospects through calls/video meetings, providing resources and support, timely responses to email and occasionally in-person meetings
  • Manages a large number of prospect situations simultaneously
  • Assesses business opportunities, clear and compelling representation of SIYLI, and ability to adapt proposals to meet client needs while keeping aligned with SIYLI program development capabilities
  • Regularly follows up until a deal closes or until it is clear it will not close
  • Consistently closes new business
  • Tracks all sales activities in Salesforce
  • Manages the client relationship and delivers SIY programs in partnership with the program coordinator
  • Generates sales forecasts
  • Regularly shares and tracks customer feedback from sales discussions and customer programs
  • Assesses market needs and share insights with program development and marketing teams
  • Supports the development of the overall strategic plan
  • Organized and responsive to customer requests and internal processes (~24 hour turn-around expected)
  • Some travel may be needed

Occupations

General-Other: Sales-Business Development, Program Management, Event Planning-Coordination, Corporate Development and Training, Account Management (Non-Commissioned)

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Qualifications

Basic Qualifications:

  • 5+ years of applicable experience, ideally in a client-facing role
  • Strong negotiation skills, strong written and verbal communication skills
  • Ability to talk about the subject of the SIY program clearly and communicate complex services which may require an extended engagement cycle
  • Ability to manage a large number of clients and prospect situations simultaneously, performing relationship and sales activities for 30-50 accounts at once
  • Experience or interest in mindfulness, emotional intelligence and supporting people and workplaces to be more aware and compassionate
  • Bachelor’s Degree

Preferred Qualifications:

  • Experience selling employee training programs to HR or L&D professionals
  • Meditation/mindfulness practice and/or coaching or teaching experience