Partner Success Associate

  • BetterLesson
  • Aug 08, 2018
Full time Customer Service Entry Level

Job Description

About Us:

BetterLesson empowers K-12 teachers to build a modern classroom: learner-centered, culturally responsive, and personalized.  Instead of the conventional (and ineffective) format of professional development for educators—filling an auditorium for a day of sleep-inducing lectures—BetterLesson supports teachers for the entire school year with regular, 1:1, virtual coaching.  We match each teacher with a world-class coach and then leverage our technology to study actual classroom performance, to suggest customized teaching strategies, to qualitatively and quantitatively measure impact on student learning, and to continuously improve teaching practice through rapid iteration.  This process leads to off-the-charts teacher love (our data shows teachers love BetterLesson more than Apple users love their iPhones), high administrator engagement, and, most importantly, dramatic teacher and student growth.

We design and tightly control every aspect of the system in-house: our coaching methodology, the content behind our pedagogical viewpoint, the delivery of our services to all teachers and district leaders, and the software powering our web and mobile apps.  BetterLesson has raised over $30M of venture capital and grant funding, serves over 100 school districts, sees 850K+ monthly active users accessing our online lessons and strategies, and is expanding quickly.

We are a small and growing team of teaching practice gurus, educational opportunity devotees, and product development specialists.  We place tremendous value on our company’s roots and culture: a shared passion to transform professional learning for educators at scale and a sense of urgency to achieve this vision.  All candidates should have the experience, competence, and enthusiasm to dive in headfirst and rapidly solve complex, exciting, and interconnected problems. We feel we offer a unique opportunity to join a small team, have flexible hours, and make a massive impact on our education system.


About The Role:

We are seeking an experienced educator and strategic, action-oriented leader to join us as an Associate on the Partner Success Team (PST). The Partner Success Team is the primary driver of stewarding strong and enduring relationships with our current partners (including schools, school districts, education associations, and foundations). Members of PST ensure close alignment with our partners on key priorities, and consult with partners on an ongoing basis to build a shared line of sight on teacher and student growth and progress. The Partner Success Team also works closely and collaboratively with the sales, product, and coaching teams to ensure that partnerships are running smoothly, partners are satisfied and BetterLesson Coaching is on track to deliver maximum impact. The critical work of the Partner Success Team begins at the implementation design phase, and extends iteratively over the course of implementation through sharing progress and troubleshooting challenges toward a partner’s measures of success and impact indicators.

As an Associate, you will be supporting the systems and processes by which the PST collects and analyzes data from a variety of sources – our internal coaching database, our teacher-facing website and app, teacher surveys, student surveys, and administrator feedback, to name a few. Gathering, processing, and analyzing this data so it is useful and actionable to other BetterLesson teams and with our partners will be critical as we grow our existing services and also expand to offer new services. Additionally, developing solutions that will enable our PST members to focus even more of their efforts on working with partners in more impactful ways will be an important component of demonstrating a return on their investment. You will also steward a set of partnerships and build strong and enduring relationships with our partners--including school districts, education associations, and foundations.


You will focus on 3 main functional areas:

  • Supporting the systems and processes by which the PST collects and analyzes data from a variety of sources;
  • Engaging in ongoing consulting and alignment with partner leaders; and
  • Ensuring partner satisfaction and deepening partner relationships year over year.

You are

  • passionate about education and equity;
  • a strong relationship builder and communicator with a keen ability to engage a diverse cross-section of educators (from teachers to superintendents);
  • adept at managing highly complex projects with precision without losing a primary focus on partner satisfaction;
  • an exceptional strategic thinker with strong planning, organization, and detail-driven implementation skills;
  • a great team player, who constantly cultivates productive professional relationships internally and externally;
  • a seasoned communicator who can cultivate strong, enduring relationships;
  • obsessed with maximizing the impact of our coaching, development, and relationships with school- and school system leaders toward partner engagement and satisfaction;
  • the type of person who thrives in ambiguity and complexity, and is a consummate self-starter; and
  • an irrepressible process geek, chasing root causes to eliminate waste and risk.

You will

  • consistently analyze various data sets in order to surface trends
  • regularly engage with and support Partner Success Team members to ensure that they have the right sets of data at their fingertips and support data needs;
  • craft clear and effective messaging, communications, and presentations for partners;
  • collaborate cross-functionally to establish and continuously evolve best practices for partner engagement and satisfaction; and
  • develop and act on strong and effective communication plans for internal and external audiences
  • drive the organizing, planning, and successful execution of BetterLesson’s supports in order to meet and exceed partner expectations;
  • regularly engage with partner leadership to map near-term results to strong long-term relationships;
  • craft clear and effective messaging and communications for partners;
  • collaborate cross-functionally to establish and continuously evolve best practices for partner engagement and satisfaction;
  • lead solution development efforts that best address partner needs, while coordinating the involvement of all necessary BetterLesson team members; and
  • develop and act on strong and effective communication plans for internal and external audiences.


Business Development-New Accounts, Account Management (Commissioned)

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You have

  • taught and/or worked at a school or district level for 1-3 years;
  • shown excellent organization, detail-orientation and project management skills;
  • a genuine love for data, graphs, and analytics
  • strong abilities with Excel, google spreadsheets, and associated tools
  • an ability to communicate complex trends and outcomes simply and effectively
  • strong verbal and written communication skills
  • demonstrated the flexibility required as a leader in results-oriented, fast-paced and entrepreneurial environment;
  • been successful at simultaneously managing multiple highly complex projects across multiple teams.
  • Prior strategic consulting and/or account management experience preferred but not required.