IT Specialist

  • Cascade Energy
  • Portland, OR, USA
  • May 08, 2018
Full time Technology Information Technology

Job Description

ABOUT US

Cascade Energy, founded in 1993, specializes in industrial energy efficiency. Our work reaches throughout the Pacific Northwest and across North America, with clients ranging in size from small up to Fortune 500 companies. We are proud of our reputation for stellar, high quality work. We foster and value a culture of equals, initiative, and ownership. Contribution in all areas is encouraged. Cascade has offices in Portland, Oregon; Eugene, Oregon; Issaquah, Washington; Walla Walla, Washington; Pleasant Grove, Utah; Meridian, Idaho; Crystal Lake, Illinois; San Ramon, California; and San Diego, California.

At Cascade Energy, we believe in better. We come to work every day with a drive for continuous improvement and we dedicate ourselves to making industrial energy efficiency happen in smart, measurable, and sustained ways. We are always thinking about new ways to make things happen and achieve results. We offer energy efficiency program design and implementation, energy efficiency engineering, energy management services and software, and hands-on training and coaching.

OUR VALUES

Our teams are a reflection of our core company values, which are: do the right thing; put others first; seek shared success; learn constantly; and be industrious. Our customers are vitally important to us, and we pride ourselves on stellar customer service. Our team members are ambassadors, representing Cascade Energy, striving to keep our values top of mind, working to ensure we are responsive, and consistently delighting our customers.

ABOUT THE POSITION

The IT Specialist is the first-level technical support contact for all internal team members throughout Cascade, located in our three main offices, satellite offices, and at a variety of remote locations throughout the U.S. The IT Specialist focuses on receiving inbound support requests via phone, email, or by use of our helpdesk. Support issues are resolved using a combination of technical and communication skills to trouble shoot and identify issues. The IT Specialist conducts one-on-one training on various practices and software that we use.

This hourly position is full time, based in our Portland office, and does not require travel.  

KEY RESPONSIBILITIES

This role requires a keen sense of prioritization and comfort level working in a fast-paced, constantly changing environment, with flexibility switching from one IT task to another.

The IT Specialist will contribute to multiple areas of IT, with assigned tasks depending on the volume, needs and capacity of the IT department, including (but not limited to):

  • Provide technical assistant and support, by phone, in-person, and remotely for 100+ users in a wide geographic area, related to computer systems, hardware, or software, and run diagnostic programs to isolate problems
  • Escalate issues, as needed, to the appropriate resource
  • Respond to frequent requests for information
  • Install and support Cascade’s current fleet of laptops and mobile phones
  • Administer existing IT systems, including but not limited to:
    • WDS, WSUS, VoIP, Group Policy, user and computers in AD/DS, Virus protection
  • Knowledgeable and responsive to end-user issues with MS SharePoint
  • Create and enhance standard documentation to assist with technical tasks and recurring issues, and document changes made to existing processes
  • Forward helpdesk requests to other IT members and possibly other teams

In addition to user support and data integration, the IT Specialist is the primary author and custodian of documentation related to technical tasks and recurring issues. As a part of the larger IT team, you may also at times be called on to help out with more general company help desk and IT needs.

QUALIFICATIONS

We’d like to meet candidates with solid IT experience, and knowledge of IT principles and best practices. The role requires someone who is detail-oriented, exceptionally organized, and able to multi-task across a wide range of projects and tasks.  

  •  General Knowledge of Microsoft technologies including Windows and Office
  •  General knowledge of LAN/WAN systems and networking concepts
  •  Experience working with a helpdesk system is a plus
  •  Effective problem solver
  •  Excellent communication and analytical skills
  •  Ability to grasp new technical concepts quickly, communicates effectively, and has a passion for helping others
  •  Strong work ethic
  •  Desire to learn quickly
  •  Proven ability to multi-task
  • Thoroughness, organized and strong attention to detail
  • Strong work ethic and customer service approach to both internal teams and external clients, vendors, and other visitors
  • Flexible and able to efficiently organize, prioritize, and plan work tasks to meet company goals
  • Proactive, resourceful, and highly motivated with good communication skills and ability to work achieve results

To be considered for this position, your resume should also demonstrate:

  • Work experience in a helpdesk or service role
  • Relevant academic and/or technical qualifications (college degree in a technical field or equivalent experience)

COMPENSATION & BENEFITS 

Our total rewards include competitive pay and excellent benefits. These include health (90% paid for team member, 80% paid for dependents), vision, FSA or HSA options with an employer contribution, life insurance, short and long term disability insurance, 401k retirement plan with both a guaranteed 3% contribution and a profit sharing contribution, annual cash performance bonus, (8) paid holidays per year, paid vacation time, and paid sick time.

APPLICATION PROCESS

To apply, please submit an application via the Careers Page of our website. Applications cannot be considered unless a resume and cover letter (pdf’s please!) describing what about our team or the position resonates with you, and how your experience could make you a great fit for the role, are included. Professional references will be requested from finalists.

Please, no phone calls.

Please, no outside recruiters or agencies.

Cascade Energy is not able to provide sponsorship for work authorization in the U.S.

Occupations

General-Other: IT-Software Development

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