Business Analyst

  • Community Housing Partners
  • Christiansburg, VA, USA
  • Apr 13, 2018
Full time Technology

Job Description

Community Housing Partners is pleased to announce an opening for a Business Analyst to work with stakeholders from all CHP business units and related third parties to refine and improve business processes and maximize internal efficiencies. Specifically, the Business Analyst will collaborate with Information Technology (IT) staff and other departmental managers to identify technological tools to broaden CHP's impact, create efficiencies, and/or streamline internal business processes and strategies to the benefit of internal and external customers, funding partners, regulatory agencies, and other CHP stakeholders. The Business Analyst will also perform change management activities to support the successful implementation of new systems and technologies, from concept ideation to facilitation and roll-out activities, developing structured processes and supporting CHP’s training efforts for staff of all levels to adopt and adapt to changes in CHP's business processes. Specific duties and responsibilities will include: 

  • Work with CHP departments to identify existing challenges in departmental workflow and business processes where efficiencies are not being maximized
  • Work with CHP departments to propose solutions and improvements to workflow and business processes to better leverage existing infrastructure/systems
  • Elicit and validate key business requirements that help inform product/application selections
  • Work with IT staff to organize and analyze business or technical requirements, and translate and simplify requirements as needed
  • Document workflows and technical requirements fulfilled by existing and proposed software solutions
  • Work with IT staff to evaluate potential software solutions and the system architecture to ensure that they meet business requirements
  • Consult directly with user representatives/stakeholders to ensure that use cases and process models accurately portray specific business needs
  • Provide subject matter expertise to Human Capital so they can deliver appropriate training to staff around process or technology changes
  • Avoid negative financial, regulatory, and operational impacts to business
  • Seek continuous feedback on system changes via evaluation surveys and/or focus group discussion
  • Create change management strategies and processes that maximize employee adoption and usage and minimize resistance
  • Identify anticipated resistance to changes and consult with stakeholders as needed
  • Play a leadership role on projects as needed
  • Support the IT Development team in their implementation of agile product development practices
  • Work with IT staff to continuously document and update the enterprise architecture of CHP’s infrastructure, data, applications, and processes
  • Partner with Director of IT to use CHP enterprise architecture data to inform business decisions across the corporation
  • Work with Corporate Development staff to create communication strategies for change implementation
  • Perform related duties as assigned by the Director of IT or Executive Staff




Systems Analysis - IT

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The successful candidate will have a bachelors degree or equivalent professional experience in Business Technology, Information Systems, or Information Management, three or more years of experience in IT or non-profit management, or other combination of related education and experience. They must possess a high level of business acumen, with excellent judgement and ability to handle confidential information. The position requires the ability to be able to work closely with a team or independently to solve problems and adapt to changes in structure and work priorities. We seek applicants with excellent written and verbal communication skills with all levels of staff, including technical writing and the ability to clearly explain technical solutions without jargon, and the ability to lead groups through to project completion. Must have excellent organizational skills and must be able to manage multiple project deadlines. Other specific skills and abilities necessary for success in this position include:

  • Knowledge of and ability to work with information systems, applications, databases, systems engineering concepts, and other IT-related items
  • Ability to implement strategies for gathering, reviewing, and analyzing needs requirements
  • Ability to prioritize requirements and create conceptual prototypes and mock-ups
  • Ability to develop effective and compelling business cases
  • Knowledge of modeling methods and techniques
  • Ability to create effective models
  • Ability to read, create, and analyze data and reports
  • Ability to conduct cost/benefit analysis
  • Ability to support training and coaching activities
  • Ability to be logical and objective
  • Ability to travel occasionally for site visits including automobile and air travel, and must possess current driver’s license and record consistent with CHP insurability requirements

Community Housing Partners offers an excellent work environment at a growing and expanding company, with opportunity for professional growth. We offer competitive pay and benefits including health/dental/life/disability insurances, 403(b) with match and additional company contribution, and a very generous leave package including paid vacation/holidays/sick leave. To apply, please visit our website at to complete an online application as well as submit a detailed letter of interest and resume with references. Community Housing Partners is an Equal Opportunity Employer.