Senior Program Manager, Safe Surgery Program

  • Harvard University
  • Boston, MA, USA
  • Nov 18, 2017

Job Description

Harvard University

Senior Program Manager, Safe Surgery Program
Harvard T.H. Chan School of Public Health

Duties & Responsibilities
Ariadne Labs is a joint center for health systems innovation at Brigham and Women's Hospital and the Harvard T.H. Chan School of Public Health. Our goal is to drive scalable solutions for better care at critical moments in people's lives everywhere. Better care means better health outcomes, lower costs, and more actual caring. Critical means solving health systems failures that have major impact, typically touching people by the millions. Ariadne Labs currently has research programs in the areas of childbirth, surgery, palliative care, and primary health care.

The Safe Surgery Program is the steward of one of Ariadne's most broadly accepted interventions, the Surgical Safety Checklist. Beyond spreading the Safe Surgery Checklist, the Safe Surgery Program also holds a portfolio of work that includes efforts to improve the safety, accessibility, and appropriateness of surgical care around the world. This work focuses on the entirety of the surgical continuum of care, including the decision to undergo surgery, the preparation before surgery, the conduct of the surgery itself, and recovery to optimal quality of life. The Safe Surgery team includes the Director of the Safe Surgery Program, the Senior Program Manager for Safe Surgery, 4 part-time faculty members, 2-3 surgery fellows, and 2 additional project managers.

At Ariadne Labs, the Senior Program Manager is a critical role for creating a scalable and sustainable program, responsible for ensuring that the work is delivered with excellence: on time, on budget, on scope, and with a high level of quality. In partnership with the Director of the Safe Surgery Program, the Senior Program Manager provides both strategic and day-to-day guidance and support to members of the Safe Surgery team. The Senior Program Manager is responsible for creating an integrated and consistent view of the work of the Safe Surgery Program, across all of its individual projects and team members, and including providing updates to Ariadne's leadership on program progress and project health. When the Director of Surgery is not available, it is the responsibility of the Senior Program Manager to lead both the team and the work forward. In addition, the Senior Program Manager has primary responsibility for relationship management and critical deliverables related to 1-2 specific surgery projects within the Safe Surgery portfolio of work. The Senior Program Manager is also responsible for supervising 2 staff members - a Project Coordinator III and a Project Manager.

Senior Program Managers are considered senior representatives of Ariadne Labs, its mission and its values, both internally and externally. This position requires an individual who is skilled at working consistently and collaboratively within Ariadne's matrix organization to draw in the right expertise at the right time to support the work of the program (i.e. - Revenue and Development, Finance, Communications, Innovation, Science & Technology, Implementation, and Talent Development). This position also requires experience in and comfortability with developing and maintaining senior-level external relationships through in-person and remote communication. At Ariadne Labs, all project managers report into the Project Management function; the Senior Program Manager will report directly to the Director of Project Management.

Duties and Responsibilities will be continued in the "Additional Information" section.

PLEASE NOTE: This position will require domestic and international travel, approximately a total of 2-3 weeks per year.

PLEASE NOTE: This position has a term end date of one year from date of hire, with the possibility for extension.

Basic Qualifications
- Bachelor's degree required
- 5+ years of related experience required

Additional Qualifications
- Master's Degree preferred
- Experience in supervising or managing others strongly preferred
- Program management and/or research coordination experience, particularly in a healthcare setting, preferred
- Experience managing multiple projects and people simultaneously preferred
- Familiarity with Google Drive (e.g. Google docs, Google Sheets, etc.), Smartsheet, and other project management software tools preferred
- Experience in a role requiring leadership and collaboration both within an organization and with external partners
- Experience working efficiently and diplomatically as part of a team effort
- Experience managing and mentoring junior team members, managing and developing individual employees and small teams, and identifying mentorship and professional opportunities for junior employees
- Excellent project management skills with a demonstrated track record of delivering projects on time, on scope and on budget, preferred
- Experience working productively in a matrix organization, accessing the right input from the right people at the right time, preferred
- Logical and rigorous thinker with experience integrating new information rapidly, comprehending large amounts of information, drawing conclusions, and clearly communicating key findings preferred
- Excellent verbal and written communications skills, including effective design and facilitation of meeting discussions preferred
- Experience working collaboratively and effectively in partnership and in team settings with colleagues of varying backgrounds and expertise preferred
- Effective relationship building skills with external partners, clients or customers preferred

Additional Information
Duties and Responsibilities continued:

Safe Surgery Program:

- In collaboration with the Director of Safe Surgery, articulate a vision and strategy for the Safe Surgery Program that is understood within the Safe Surgery team, within Ariadne, and with the relevant external partners and stakeholders

- Represent the Safe Surgery Program effectively internally and externally, including composing and delivering regular program communications

- Develop and reinforce strong communication channels within the team, and with the Director build and maintain a positive team culture

- Manage and develop junior team members, including providing guidance on projects where the Program Director is not deeply involved

- Identify potential barriers and opportunities for program and project work, solve problems as they arise, and escalate issues where appropriate to Ariadne's leadership

- Lead integrated program and project planning: annual program planning, alignment of program goals with project objectives, revising and updating of tasks, timelines, and deliverables as appropriate

- Manage revenue and grant generating activities for the Safe Surgery portfolio including: prioritization opportunities, proposal development and writing, resource coordination, and relationship cultivation

- Collaborate with the Safe Surgery Grants Manager, to ensure program and project budgets are managed, tracked, and updated

- Develop and maintain positive relationships with key internal stakeholders to effectively secure Ariadne resources and support, including insight to inform significant program decisions

- Ensure all work is undertaken in compliance with IRB and any other necessary ethics boards in collaboration with the CMO and / or Ariadne's ethics specialist

Ariadne Labs:

- Participate in, and encourage direct reports' participation in, Ariadne Labs' organizational meetings, updates, and community building activities

- Communicate Ariadne strategic and organizational updates to team members, and communicate back to Ariadne leadership on important organizational issues affecting team members where appropriate

- Share learnings from the Safe Surgery Program with other Ariadne program teams

- Model and reinforce Ariadne's values by serving as a steward of not only the Safe Surgery Program, but of Ariadne's overall mission and goals

PLEASE NOTE: This position will require domestic and international travel, approximately a total of 2-3 weeks per year.

PLEASE NOTE: This position has a term end date of one year from date of hire, with the possibility for extension.

Our Values:
  • Respect for the Ariadne Labs mission, our community, each other, and ourselves;
  • Stewardship of our work and resources;
  • Pursuit of excellence, with a focus on continual improvement;
  • A belief in a collaborative, multidisciplinary approach to our work;
  • A commitment to meaningful diversity and inclusion in our work and in the Ariadne Labs community.
Characteristics of People Who Thrive at Ariadne:
  • Humility about the limits of one's own expertise and experience
  • Intellectual curiosity
  • Agility
  • Self-discipline
  • Attention to detail
  • Willingness to roll up sleeves to get the job done

Harvard offers an outstanding benefits package, please visit to learn more!

Job Function
General Administration

Sub Unit

USA - MA - Boston

Ariadne Labs

Time Status

00 - Non Union, Exempt or Temporary

Salary Grade

Pre-Employment Screening
Education, Identity

EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation or any other characteristic protected by law.