Synthetic Biology Applications Specialist

  • Integrated DNA Technologies
  • Coralville, IA, USA
  • Nov 10, 2017
Customer Service

Job Description


Integrated DNA Technologies

ID 2017-3571
Job Locations US-IA-CoralvilleCategory Customer Service
# of Openings 1
Posted Date 19 hours ago
Shift/Schedule MTWThF 8:00A-5:00P (United States of America)

Overview


The Synthetic Biology Applications Specialist provides professional customer service, design, and support to IDT customers regarding Synthetic Biology and related products.



Responsibilities


Essential Functions:
  • Communicates with customers to provide technical support for a growing product offering of Synthetic Biology products, documents all incoming and outgoing customer interactions in IDT's Customer Relationship Management (CRM) database
  • Communicates customer needs directly to the Synthetic Biology lab members and Bioinformatitions, interprets and communicates design, synthesis, issues from the Lab to the customer
  • Uses basic understanding of double stranded DNA structure, complexities and limitations
  • Provides custom screening, design and optimization of customers' DNA sequences
  • Works directly with Application Developers and Bioinformatitions for Synthetic Biology application and product development
  • Plays a fundamental role in helping with the expansion of the Synthetic Biology business unit and adapts successfully to quick changes and growth within the unit.
  • Troubleshoots Synthetic Biology product uses and applications by using customer provided data and information, as well as IDT sales and manufacturing databases.
  • Supports other IDT service departments and Sales through consultation or escalation of Synthetic Biology product questions, customer issues, and technical inquiries as needed.
  • Handles the intake and completion of custom project requests from customers and other departments specifically GMP, Key accounts, and TPMi.
  • Resolves complaints by determining the cause of the problem, selecting and explaining the best solution to solve the problem, and expediting resolution to the customer's satisfaction.
  • Supports high value customers with complex projects that may span many months to years with multiple and complex goalposts.
  • Presents technical information in regularly scheduled department meetings.
  • Contributes regularly to the growing database of technical information and reviews this information.
  • Demonstrates behavior consistent with the Integrated DNA Technologies Core Values.
  • Performs other duties as assigned.

Qualifications


Qualifications



Education:
  • Bachelor's degree in Biology, Chemistry, or related science field required; M.S or Ph.D. is preferred.
  • Lab experience in microbiology, molecular biology, bioinformatics, or related fields required.

Professional Experience:
  • Previous experience in the life science industry, a research lab environment or relevant experience preferred.
  • Excellent computer skills that include Microsoft Office applications and proficiency in typing required.
  • Previous customer care experience preferred.

Other Job Qualifications:
  • Knowledge of and experience with DNA search and design tools such as BLAST, DNA*, Primer3, etc.
  • Understanding of DNA structure, basics of cloning and molecular biology, and fundamentals of genetics.
  • Ability to analyze data, identify key issues, and solve problems using critical thinking skills.
  • Ability to search, comprehend, interpret, and convey relevant scientific information to and from customers, the primary literature, and from IDTs production and research labs and Bioinformatitions.
  • Ability to search current scientific literature for potential relevant methods and techniques to acquire necessary information to fill technical gaps and stay informed with rapidly changing techniques and to convey these techniques to others within Synthetic Biology Department.
  • Ability to effectively communicate, both orally and in writing, to customers and colleagues with a wide range of skills and experience in different fields.
  • Ability to multitask and adjust priorities in a quick paced environment.
  • Ability to probe skillfully to get the facts when others are averse to providing detailed information.
  • Ability to work independently and collaboratively.
  • Adaptability to performing a variety of duties, often changing from one task to another without loss of efficiency or composure.
  • Ability to maintain both a high standard of courtesy and cooperation in dealing with co-workers.

Physical Requirements:

Exert up to 10lbs. of force occasionally and/or up to a minimal amount frequently

Constant (67%-100% of work day)
  • Reaching: extending hand(s) and arm(s) in any direction.
  • Sitting: to assume a position in which the weight is largely supported by the buttocks, usually with the body vertical and the thighs horizontal.
  • Using Fingers/Grasping/Feeling: writing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling. Applying pressure to an object with the fingers or palm and perceiving attributes of objects such as size, shape, temperature or texture by touch.
  • Talking: expressing or exchanging ideas by means of the spoken work- those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
  • Hearing: perceiving the nature of sounds at normal range; ability to receive detailed information through oral communication, and to make fine discriminations in sound, such as when auscultating and percussing.
  • Repetitive Motion: substantial movements (motion) of the wrists, hands, and/or fingers.

Occasional (33% or less of work day)
  • Standing: maintaining an upright position.
  • Walking: moving about on foot to accomplish tasks.
  • Lifting: raising objects from a lower to a higher position or moving objects horizontally from position to position.
  • Bending: bending body downward and forward by bending spine at the waist and/or bending leg; bending legs at knee to come to rest or kneel.
  • Pushing/Pulling: using upper extremities to press against something with steady force in order to thrust forward, downward or outward/using upper extremities to exert force in order to drag, haul or tug objects in a sustained motion.
  • Climbing: stairs, stools, ramps, ladders.

Visual Acuity:
  • Work requires close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
  • Ability to read pertinent printed material and distinguish colors.
  • Ability to prepare and read written documentation; use of computer.

Integrated DNA Technologies is an equal employment and affirmative action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.

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