Software Technical Support Specialist

  • ZOLL
  • Broomfield, CO, USA
  • Nov 10, 2017
Information Technology

Job Description

At ZOLL Data, our vision is Improving Lives Through Transformational People and Products. ZOLL is one of the Denver Posts' Top Workplaces for 2017, our 6th consecutive year winning this award. For more information on what it's like to work at ZOLL check us out on Facebook!

Perks & Benefits: ZOLL provides a casual work environment, competitive salaries, and a compensation structure that rewards contribution and hard work. Additionally we have stocked kitchens, free daily organic fruit delivery, on-site fitness center, on-site cafe, dry cleaning service and much more! Our full benefits package includes 401(k), medical, dental, vision, life, AD&D, flex spending accounts and STD/LTD.

We are looking for experienced technical support specialists to provide exemplary customer service and software application support to customers with a wide variety of technical aptitude. A positive attitude and well-grounded sense of humor are a must in this fast-paced, high pressure environment.

What We're Looking For:

  • A passion for customer service
  • Strong verbal and written communication skills
  • Excellent phone skills
  • Sense of logic and creative problem solving abilities
  • Detail-oriented, well-organized work style
  • Experience in a fast-paced, sometimes high-pressure environment
  • Knowledge of CRM systems and customer ticketing processes
  • A sense of humor
  • Take customer support calls
  • Creation and resolution of Support tickets via phone, email and click to chant
  • Expanding knowledge of our products and general technical abilities through training and practical experience
  • Respond in a timely fashion to all customer inquiries
  • Assist in expanding existing knowledge base by creating internal and customer facing articles and blogs
  • Provide the best possible customer service to all customers in every situation

Successful candidates will have access to an extensive training program on our applications and their use in the industry and on-the-job training classes to further their skill set. We have an informal environment that allows for fun team comradery and relationship building.

Must Haves:

  • Experience installing and upgrading software
  • Windows Operating System experience, both Server and Client
  • Microsoft SQL Server knowledge
  • Understanding of Network Environments

Preferred Skills:

  • Application Support experience
  • Experience with virtual environments (VMWare ESX)
  • Experience with remote access tools (WebEx and LogMeIn)
  • Apple iOS familiarity
  • Basic knowledge of IIS
  • Familiarity with Crystal Reports 11.x

ZOLL embraces and celebrates diversity! We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship, gender, gender identity, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.