Customer Quality Manager

  • Samsung Semiconductor, Inc.
  • Cary, NC, USA
  • Nov 08, 2017
Information Technology

Job Description

Marketing . Cary, North Carolina


Customer Quality Manager




The individual in this position needs both high energy and customer centric to fill the role of quality and sustaining engineering. This person is required to possess a strong engineering support experience under server/data center environment and a deep understanding of both DRAM and NAND flash component technology for strong communication. Quality personnel is responsible for addressing any quality issues mostly after post qualification, sometimes in qualification window and provide technical support when being requested from customer.

1. Technical Support for Lenovo/IBM mainly and EMC/ZT sometimes based on East Coast
- Get product qualification achieved for new die and technology
- Provide technical support for customer's inquiry
- Collect data and escalate urgent issues to management levels for their visibility
2. Quality and Problem management from Customers
- Organize technical communication in order to do problem solving in place and help to set up verification procedure and condition for the issue duplication and improvement
- Manage rework activity when necessary
- Review and analyze the quality trend and take proper action
3. Factory audit and Customer Satisfaction Index collection for quality & service improvement
- Factory audit support as per customer request to get production qualified
- Collection of customer satisfaction index for continuous quality and service improvement
4. Establish and maintain current client and potential client relationships. Prepare basic presentations and proposals when needed. When project management for customized products and solutions is requested, need to consult with CS/QA engineers in Korea. Document and researching new technology standards and product trends share with Korea,
5. Provide weekly reports on project status and quality issues.
6. Support regular sustaining engineering work
- Feedback for improvement based on DPPM, FA TAT analysis results and other customer's feedback
- Provide regular data which customer requests and get technical data SEC pursues for improvement
- Set up OSV tool to minimize false RMA returns and failures returns to SEC for FA
7. PCN/FCN (Process or FW change notification) distribution and management for customer approval
8. Regular meeting conducted and provide consistent assistance in order to get great score card

  1. Bachelor of Science in Electrical Engineering (or related engineering degree).
  2. CRE, CQE preferred
  3. Personnel who experienced a lot with customer negociating with more than 5years.
  4. MS Word, Excel, PowerPoint, Outlook
  5. No limitation to domestic/oversea travel from office to customer site.
  6. Ability to work under pressure and meet deadlines.
  7. Be able to lift 25lb

  1. Fluent multiful languages English/Chinese/Korean a plus.
  2. Prefessional FAE or
  3. QA experience or knowledge of memory and/or mass strogae engineering.
  4. 5 years field applications experience or quality engineering experience in Stroage division or Memory division.


Samsung Semiconductor Inc (SSI), an equal opportunity employer, is a world leader in Memory, System LSI, and LCD technologies. Headquartered in San Jose, California, SSI is a wholly-owned U.S. subsidiary of Samsung Electronics Co., Ltd.- the second largest semiconductor manufacturer in the world and the industry's volume and technology leader in DRAM, NAND Flash, SSDs, mobile DRAM and graphics memory. It is one of the largest providers of system logic, imaging and LED lighting solutions, as well as providing advanced process design and manufacturing for fabless companies. Samsung Semiconductor, Inc. also has a research and innovation center with numerous labs providing product design and research in: logic, memory, image sensors, displays and mobile technologies. In addition, the company supports Samsung Display Company, the largest producer of LCD and OLED displays.

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