Tomah Memorial Hospital
The Medical Assistant/LPN, under the supervision of the clinic director, physician or mid-level, and in accordance with Hospital policies provides primary health care services to patient; assists with various procedures; assures that patients flow smoothly and efficiently through the clinic on a daily basis; and adheres to the provider's direction for scheduling tests, collecting specimens and directing patients to the appropriate areas.
MAJOR JOB FUNCTION:
• Reviews schedules and ensures timely flow of patients through the clinic.
• Greets patients and prepares them for their examination based on the provider's request.
• Obtains vital signs, chief complaint, allergies and updates the following: medication list; medical and surgical history; family history; and substance history as needed.
• Documents and maintains data on the patient's electronic medical record.
• Per direction from the Provider will instruct patients in specimen collection and ensures the process is completed properly.
• Assists provider during examination of patient.
• Schedules patient testing. Instructs patient in preparation for procedures and testing according to provider direction, using instruction sheets/educational information when applicable and documents.
• Under the direction of the Provider and after competency completion, administers and documents ordered medications and injections. Follows guidelines with required forms, i.e., consent forms, immunizations.
• Performs prescribed procedures, including, but not limited to, throat cultures, and suture removal and assists with procedures as required.
• Cleans and disinfects instruments following standardized procedures.
• Performs phlebotomy if needed.
• Performs EKG if needed.
• Reviews and relays lab, x-ray, and ancillary testing results to providers for follow-up care.
• Answers questions and advises patients per provider direction and documents communications.
• Makes decisions and uses judgment on telephone calls, answering questions, advising patients with provider guidance and documenting calls.
• When appropriate, and per Provider direction, makes follow-up calls to check on patient progress and document as such.
• Returns phone calls as needed and sees that provider returns those calls deemed necessary for him/her to do so.
• Maintains clean, stocked and orderly exam rooms and neat and organized work areas.
• Maintains patient confidentiality and medical record confidentiality.
• Maintains files and follow-up system for abnormal tests and follow-up appointments.
• Ensures pre-op labs, consents, H&Ps, and referrals are channeled to the proper areas.
• Orders, receives and stocks all necessary clinic equipment and supplies as needed.
• Educates patients per provider direction, utilizing instructional material when available.
• Attends required meetings, trainings or in-services as needed.
• Performs all other duties as assigned.
• Successful completion of an accredited Medical Assistant or Practical Nursing program.
• Must have current AAMA certification or eligible to obtain Medical Assistant certification. Or current license to practice as an LPN in Wisconsin.
• Current certification or eligibility to become BLS certified.
• Prior clinic experience preferred.
• Excellent verbal and written communication skills.
• Excellent human relation skills as demonstrated by the ability to interface positively with all customers and employees.
• Must acquire the knowledge and maintain established competency levels to perform essential professional nursing/patient care practice.
• Must have received proper training and maintain established competency levels to perform essential drug and breath alcohol testing procedures.
• Must have proficient computer skills with the ability to operate within a Windows environment.
• Must have the ability to work with frequent interruptions, under stress, with minimal supervision, and to exercise initiative and judgment in analyzing, organizing, planning, prioritizing, scheduling and coordinating work with others.
• Needs to possess as high level of intelligence, integrity, sense of responsibility and ability to comprehend and analyze details.
• Regularly required to use hands to finger, handle or feel objects, and talk and hear.
• The MA/LPN is frequently required to stand, walk and reach with hands and arms. The MA is occasionally required to sit, climb or balance, stoop, kneel or crouch.
• The MA/LPN must occasionally lift and/or move up to 50 pounds.
• Good hearing is necessary to receive detailed information through oral communication and to make fine discriminations in sound.
• Visual acuity is needed to assess color changes, to verify accuracy of written materials.
• Computer/keyboard skills required. Must have the ability to operate in a Windows environment.