Portland, OR, United States
Cascade Energy, founded in 1993, specializes in industrial energy efficiency. Our work reaches throughout the Pacific Northwest and across North America, with clients ranging in size from small up to Fortune 500 companies. We are proud of our reputation for stellar, high quality work. We foster and value a culture of equals, initiative, and ownership. Contribution in all areas is encouraged. Cascade has offices in Portland, Oregon; Walla Walla, Washington; and Cedar Hills, Utah (greater Salt Lake City area).
At Cascade Energy, we believe in better. We come to work every day with a drive for continuous improvement and we dedicate ourselves to making industrial energy efficiency happen in smart, measurable, and sustainable ways. We are always thinking about new ways to make things happen and achieve results. We offer energy program design and delivery, project management and analysis, energy management services and software, and hands-on training and coaching.
ABOUT THE POSITION
The Energy Monitoring Technician I role is an entry level position which provides customer support, troubleshooting, and technical help for our energy monitoring equipment and data transmission, as part of our Energy Management program. In this role, the Technician will correspond with our customers and their utilities regarding a broad range of responsibilities including utility meter pulse signal requests, monitoring equipment installations, and commissioning and calibration of non-operational equipment. It is essential that this person is able to think outside the box when problem-solving system monitoring. While initially this role is in large part a customer support one, as training progresses this position will also work on some equipment assembly and shipping tasks which will require work tracking skills, word processing, and the ability to closely follow instructions to replicate step by step processes relating to general configuration of internal parts.
Our team is a reflection of our core company values, which are: do the right thing; put others first; seek shared success; learn constantly; and be industrious. Our customers are vitally important to us, and we pride ourselves on stellar customer service. We are all ambassadors, representing Cascade Energy, striving to keep our values top of mind, working to ensure we are responsive, and consistently delighting our customers.
This hourly position is full time, based in our Portland office, and does not require travel.
Key Responsibilities include:
Correspond with and track responses from customers and utilities regarding the energy monitoring hardware, communication signals, installation, and upgrades
Track and manage communications and interactions with customers within the Cascade systems. (OneNote, Excel, Asana, Word, Network)
Review monitoring status reports and work with internal/external customers to open technical support tickets and initiate response protocols
Perform equipment functionality testing of equipment prior to shipment and make adjustments as needed
Assemble energy monitoring system enclosures: drilling and taping steel backing plates, mounting components, and configuring the equipment
Follow, update, and maintain energy monitoring system records and documentation
Perform monitoring component inventory management; Purchase orders, receiving-stocking inventory, updating component part numbers, and managing defective components
Remotely perform facility energy monitoring system requirements scoping to identify monitoring hardware and installation requirements
Package, label, notify, and coordinate shipments of energy monitoring equipment to customers according to the weekly deliverables schedule
Perform trouble shooting and provide resolution support to the customer for the monitoring equipment, monitoring data accuracy, and data gaps
Perform remote support for energy monitoring system installations, commissioning, and decommissioning
Perform cellular service management support for the cellular modems and associated data transmission plans
Candidates with experience and/or certification in the following areas will be given the highest consideration:
High level of attention to detail and accuracy of work performed
Foundational understanding and application of MS software (Excel, Outlook, and Word)
Ability to quickly learn and utilize custom software platforms
The ability to work both independently and in a team environment and to comfortably interact with internal and external customers and serve their needs
Excellent written and verbal communication skills (English)
Proactive, resourceful, and highly motivated with good communication skills and ability to achieve results
General knowledge of standard electrical practices, including low and control voltage wiring and safety training.
Basic general math ability
NOT REQUIRED BUT HIGHLY DESIRED
Fabrication skills to achieve a highly finished end product
A basic understanding of cellular communications and telemetry is recommended, a background in low or control voltage communication and entertainment system installation is a plus
Familiar with SharePoint, OneNote, Asana, and Visio Our total rewards includes competitive pay and excellent benefits. These include health and vision (90% paid for team member, 80% paid for dependents), FSA or HSA options with an employer contribution, life insurance, short and long term disability insurance, 401k retirement plan with both a guaranteed 3% contribution and a profit sharing contribution, annual cash performance bonus, (8) paid holidays per year, paid vacation time and paid sick time.
COMPENSATION & BENEFITS
Our team enjoys a flexible work schedule in a professional, yet casual environment in the historic Eastside Exchange building, surrounded by windows with great views. We are close to transit and provide a free, annual Tri-Met Pass, free parking in our lot, indoor bike storage, plus locker rooms with showers.
To apply, please submit an application via the Careers Page of our website. Applications cannot be considered unless a resume and cover letter (pdf’s please!) describing what about our team or the position resonates with you, and how your experience could make you a great fit for the role, are included. Professional references will be requested from finalists.