The following list of responsibilities is not exhaustive and each Advocate may not engage in every task. Tasks may vary based on the Advocate’s work schedule, availability, milestones achieved and skills.
Field calls from victims and survivors, service providers, law enforcement, government, professionals, and community members in accordance with National Hotline protocols;
Strategize response to phone email and online tip form tips, crisis contact, requests for referrals, and requests for training and technical assistance, using relevant protocols and databases;
Input and maintain clear, concise, and accurate case notes and data gathered through calls, emails and online forms;
Attend required staff and supervisory meetings as detailed in the Advocate Manual; and
Support the National Hotline Supervision team through the completion of projects that are necessary to National Hotline function, as assigned by a National Hotline Supervisor.