New York, NY, United States
501 Auctions is a fast-growing yet close-knit technology firm that helps nonprofits across the US raise more money. We want people who like the idea of helping others while building a great business at the same time. We’re an energetic and open environment seeking smart, self-starters, with a passion for what they do.
Our team serves clients throughout the mid-Atlantic and around the country. More than 1,500 charities have relied on 501 Auctions to raise north of $150 million. We are searching for a teammate who is excited to take on the challenges of event nights and will be a welcome addition to our team.
We are currently hiring in twelve locations: Brooklyn, Buffalo, Boston, DC, Philadelphia, Richmond, Charlotte, Atlanta, Orlando, Chicago, Austin, LA.
Responsibilities: If you are someone who thrives on the excitement of big events, has a passion for
If you are someone who thrives on the excitement of big events, has a passion for non-profits, can build consensus during difficult situations, are not afraid to act, and can be the face of our company to your non-profit clients, this job is for you.
More detail on responsibilities:
Work directly with clients by phone, email and in person
Gather required information to run an effective implementation
Train clients on system functionality and the implementation process
Run implementations according to client timelines
Perform and document a detailed logistics review for each event at least three days prior to an event
Manage staff and execute run of show to deliver flawless events for clients
Respond promptly to customer inquiries
Anticipate the needs of your clients
Handle and quickly resolve customer complaints or issues
Direct unresolved issues and requests to 501 team leads
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Maintain customer databases
Communicate and coordinate with the tech team
Improve and provide feedback on the efficiency of the customer service process
Build out both internal and customer-facing documentation to improve implementation and event execution